The mission of the Government Performance and Results Act (GPRA) of 1993 is to improve the confidence of the American people in the capability of the Federal Government by holding all Federal agencies accountable for achieving program results. Under GPRA law, the Substance Abuse and Mental Health Services Administration (SAMHSA) is required to set program-specific performance targets, to measure program performance on a regular basis against those targets, and to report annually to Congress on the Agency's results. In short, GPRA is intended to increase program effectiveness and public accountability by promoting a new focus on results, service quality, and customer satisfaction. General Information Data Collection Tools/Instructions
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For more CSAT GPRA information contact:
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